Got a text from us? Here's what it means.

RxHealing texts patients on behalf of their pharmacy when the insurance the pharmacy has on file may have changed. The goal is simple: get your new card to your pharmacy before your next refill, so there are no surprises at the counter.

Every RxHealing text comes from

(844) 482-7370

Sent on behalf of your pharmacy

What the text looks like

Each message starts with your pharmacy's name, so you know who is asking.

Main Street Pharmacy via RxHealing: Your insurance on file may have changed. Reply with a photo of your new card, or upload it securely at refillguard.com/card. Reply STOP to opt out.

Example message. Your pharmacy's name will appear at the start.

Prefer not to text your card?

You can upload it securely on our website instead. You'll confirm your last name, date of birth and mobile number so it reaches the right pharmacy.

Upload your card at refillguard.com/card

What we'll ask for

Only a photo of your new insurance card, front and back if you can. Reply to the text with the photo, or upload it at refillguard.com/card, and it goes securely to your pharmacy, which updates your file before your next refill.

We will never ask for

Payment, your Social Security number, bank or credit card information, passwords, or login codes. If a text from any number asks for these, don't reply.

You're always in control

STOP

Reply STOP at any time and we won't text you again.

HELP

Reply HELP for help, or call your pharmacy directly.

Common questions

Why did I get this text?: Your pharmacy uses RxHealing to check each patient's insurance once a month. We text you only when the coverage on file may have changed. Patients with a standalone Medicare Part D drug plan may also get one reminder each December, before plans renew.
How often will you text me?: Rarely. Message frequency varies and depends on changes to your coverage. Message and data rates may apply.
Is my information shared?: No. Your mobile number and text messages are never sold or shared with third parties for marketing. See our Privacy Policy.
I'm not sure the text is real. What should I do?: Call your pharmacy using the number you already know. They can confirm the message came from them.
How did I sign up?: You gave your mobile number to your pharmacy and agreed to receive texts about your prescriptions and insurance. How patients opt in.
Who sends these texts?: RxHealing LLC, in Fort Wayne, Indiana, helps pharmacies keep their patients' insurance up to date.